Refund and Cancellation Policy

Last updated: 8 October 2026.

The rule

Payments are non-refundable once access begins. This covers subscription fees for every plan and reports bought individually in the Tamarly Research store once they are downloaded or opened. Because Tamarly sells digital content that is delivered in full at once, we cannot take it back after you have accessed it.

The Trial plan exists so you can test the platform before the first charge. If you cancel before day 8, you pay nothing.

Cancelling

You can cancel online at any time from Account, Plan and billing. Cancelling stops future charges. Your access continues to the end of the period already paid for, and no partial refund is given for the unused part of that period.

When we do refund

We refund in full, to the original payment method, when:

• you were charged twice for the same period or purchase;
• you were charged after cancelling on time, because of an error on our side;
• a report you bought cannot be delivered or opens corrupted and we cannot supply a working copy within 5 business days;
• the law of your country requires it.

To request one, write to billing@tamarly.ai within 30 days of the charge with the receipt number.

Buyers in the European Union and United Kingdom

Consumers in the EU and UK have a 14-day right to withdraw from contracts for digital content. That right ends once you start the download or access with your express consent and acknowledgment that you lose it. At checkout we ask EU and UK consumers to give that consent; if you do not, access starts after the 14-day period and you can withdraw for a full refund during it.

Chargebacks

If you dispute a valid charge with your card issuer instead of contacting us, we may suspend your account while the dispute is open. Please write to us first; billing errors are fixed quickly.

Other consumer rights

Nothing in this policy limits rights you have under mandatory consumer law where you live.